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Step-by-step guides and answers to the questions Gro creators ask most.
INFORMATION
Step-by-step guides for Gro creators.
2. Login & Password Reset
Enter your account details on the Login page.
Input validation:
| Field | Requirement |
|---|---|
Format name@domain.extension (same rules as registration) | |
| Phone Number | 10–15 digits |
| Password | Minimum 6 characters |
If the email format or password is incorrect, an error message will appear. From this page you can also go to the Registration page or Forgot Password.
Password Reset
Section titled “Password Reset”Follow these steps if you forget your password:
- Enter your email on the “Forgot Password” menu. A verification link will be sent to that email.
- Confirm email verification, then create a new password matching the format shown in the instructions.
- There’s a 60-second countdown — after that, an option to resend the code becomes available.
- Log in again using your new password.
Didn't find your answer?
Contact our Customer Care team. Include your Gro account email plus your username and social media platform for faster help.