Registering for a Campaign

REGISTERING FOR A CAMPAIGNWhy can't I continue when registering for a campaign and get stuck on the "Select Social Media Account" tab?

Make sure you've read the campaign details. If your account doesn't meet the criteria, a "does not meet requirements" message will appear and the process cannot continue.

If there's an eligible account, select it and click "Continue".

REGISTERING FOR A CAMPAIGNI received campaign info, but the campaign doesn't show up on the "Campaign List" page. Why?

First check the campaign type:

• Private Campaign — Doesn't show up in the list. You must register via the special link provided by your Campaign Manager (click that link).
• Public Campaign — Make sure your account meets that campaign's criteria.

REGISTERING FOR A CAMPAIGNIf no account can be selected when registering for a campaign, what should I do?

Make sure your account meets the campaign criteria. If all accounts show "does not meet criteria", please try another available campaign.

REGISTERING FOR A CAMPAIGNHow do I know if my campaign registration has been approved?

After registering, the admin will review your registration. The approve/reject result is sent to your registered email.

You can also check the status periodically from My Campaigns → status tab (All / In Review / Approved / Rejected)

REGISTERING FOR A CAMPAIGNWhen will campaign product samples be shipped?

Samples are processed after you're approved by the campaign admin. Shipping is carried out by the campaign admin according to each campaign's terms.

REGISTERING FOR A CAMPAIGNMy status on Gro is already approved but I haven't been added to the WhatsApp group. What should I do?

Please contact Customer Care and provide your social media username along with the full name of the campaign you have been accepted to. Our team will verify the information and add you to the campaign group.

REGISTERING FOR A CAMPAIGNWhat should I do if a campaign I registered for disappears from the Gro platform?

The campaign has likely already ended, so it can no longer be accessed. To confirm, contact Customer Care for a check and provide the full name of the campaign.

REGISTERING FOR A CAMPAIGNI can't join the WhatsApp group because the campaign has ended, even though my content is already uploaded. What should I do?

Contact Customer Care directly. The team will check your campaign's condition and provide the next steps.

REGISTERING FOR A CAMPAIGNWhy isn't there a WhatsApp group on the campaign info page?

For some campaigns, WhatsApp group info may not be displayed yet. Contact Customer Care to confirm group access and campaign details.