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Step-by-step guides and answers to the questions Gro creators ask most.
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Quick answers to the questions creators ask most.
Product Samples
PRODUCT SAMPLESHow do I check the status / track sample shipping?
You can view or track your sample delivery status through My Campaigns → Approved tab → Click Details → Product Sample.
On the Product Sample Information page, you can view the sample details and delivery status. Once the sample has been processed, a tracking number will be provided, which you can use to track the shipment.
PRODUCT SAMPLESWhy is the number of samples in my package short?
If there is any discrepancy between the package received and the campaign details, please contact Customer Care and provide the full campaign name for verification and further assistance.
PRODUCT SAMPLESWhy is my sample shipment delayed?
You can track the sample delivery status periodically through My Campaigns → Approved tab → Click Details → Product Sample. If there is no status update and the task deadline is approaching, please contact Customer Care for further assistance.
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